Polyteknisk Boghandel

Describing in great depth and detail all areas of hotel administration, this accurate book provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with readers the procedures effective managers use to ensure their hotel's--and their own--ultimate success.KEY TOPICSThis unique approach addresses all of the operating departments of a full-service hotel--Human Resources, Controller, The Front Office, Housekeeping, Food and Beverage, Safety and Property Security, Sales and Marketing, Facility Engineering and Maintenance--from the viewpoint of the General Manager. It also explores franchise agreements and management contracts, purchasing a hotel, and career opportunities.For current and future hotel general managers, and hotel department heads--i.e., executive housekeepers, directors of sales, controllers, and front office managers.

Chapter 1 - The Hotel Industry: Overview and Professional Career Opportunities
Chapter 2 - The Hotel General Manager
Chapter 3 - Management, Supervision and Service Skills for the G. M.
Chapter 4 - Human Resources
Chapter 5 - Accounting
Chapter 6 - Revenue Management
Chapter 7 - Sales and Marketing
Chapter 8 - The Front Office
Chapter 9 - Housekeeping
Chapter 10 - Food and Beverage
Chapter 11 - Facility Engineering and Maintenance
Chapter 12 - Safety and Property Security
Chapter 13 - Franchise Agreements and Management Contracts
Chapter 14 - Purchasing a Hotel
Chapter 15 - Managing in the Global Hotel Industry