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Preface; What''s New in the Third Edition; Organization of This Book; Audience for This Book; Conventions for This Book; Contacting the Authors; Contacting O''Reilly; Safari® Enabled; Acknowledgments;
Part I: Introducing Information Architecture;
Chapter 1: Defining Information Architecture;
1.1 A Definition;
1.2 Tablets, Scrolls, Books, and Libraries;
1.3 Explaining IA to Others;
1.4 What Isn''t Information Architecture?;
1.5 Why Information Architecture Matters;
1.6 Bringing Our Work to Life;
Chapter 2: Practicing Information Architecture;
2.1 Do We Need Information Architects?;
2.2 Who''s Qualified to Practice Information Architecture?;
2.3 Information Architecture Specialists;
2.4 Practicing Information Architecture in the Real World;
2.5 What Lies Ahead;
Chapter 3: User Needs and Behaviors;
3.1 The "Too-Simple" Information Model;
3.2 Information Needs;
3.3 Information-Seeking Behaviors;
3.4 Learning About Information Needs and Information-Seeking Behaviors;
Part II: Basic Principles of Information Architecture;
Chapter 4: The Anatomy of an Information Architecture;
4.1 Visualizing Information Architecture;
4.2 Information Architecture Components;
Chapter 5: Organization Systems;
5.1 Challenges of Organizing Information;
5.2 Organizing Web Sites and Intranets;
5.3 Organization Schemes;
5.4 Organization Structures;
5.5 Social Classification;
5.6 Creating Cohesive Organization Systems;
Chapter 6: Labeling Systems;
6.1 Why You Should Care About Labeling;
6.2 Varieties of Labels;
6.3 Designing Labels;
Chapter 7: Navigation Systems;
7.1 Types of Navigation Systems;
7.2 Gray Matters;
7.3 Browser Navigation Features;
7.4 Building Context;
7.5 Improving Flexibility;
7.6 Embedded Navigation Systems;
7.7 Supplemental Navigation Systems;
7.8 Advanced Navigation Approaches;
Chapter 8: Search Systems;
8.1 Does Your Site Need Search?;
8.2 Search System Anatomy;
8.3 Search Is Not an IT Thing;
8.4 Choosing What to Search;
8.5 Search Algorithms;
8.6 Query Builders;
8.7 Presenting Results;
8.8 Designing the Search Interface;
8.9 Where to Learn More;
Chapter 9: Thesauri, Controlled Vocabularies, and Metadata;
9.1 Metadata;
9.2 Controlled Vocabularies;
9.3 Technical Lingo;
9.4 A Thesaurus in Action;
9.5 Types of Thesauri;
9.6 Thesaurus Standards;
9.7 Semantic Relationships;
9.8 Preferred Terms;
9.9 Polyhierarchy;
9.10 Faceted Classification;
Part III: Process and Methodology;
Chapter 10: Research;
10.1 Process Overview;
10.2 A Research Framework;
10.3 Context;
10.4 Content;
10.5 Users;
10.6 Participant Definition and Recruiting;
10.7 User Research Sessions;
10.8 In Defense of Research;
Chapter 11: Strategy;
11.1 What Is an Information Architecture Strategy?;
11.2 Strategies Under Attack;
11.3 From Research to Strategy;
11.4 Developing the Strategy;
11.5 Work Products and Deliverables;
11.6 The Strategy Report;
11.7 The Project Plan;
11.8 Presentations;
Chapter 12: Design and Documentation;
12.1 Guidelines for Diagramming an Information Architecture;
12.2 Communicating Visually;
12.3 Blueprints;
12.4 Wireframes;
12.5 Content Mapping and Inventory;
12.6 Content Models;
12.7 Controlled Vocabularies;
12.8 Design Collaboration;
12.9 Putting It All Together: Information Architecture Style Guides;
Part IV: Information Architecture in Practice;
Chapter 13: Education;
13.1 Transition in Education;
13.2 A World of Choice;
13.3 But Do I Need a Degree?;
13.4 The State of the Field;
Chapter 14: Ethics;
14.1 Ethical Considerations;
14.2 Shaping the Future;
Chapter 15: Building an Information Architecture Team;
15.1 Destructive Acts of Creation;
15.2 Fast and Slow Layers;
15.3 Project Versus Program;
15.4 Buy or Rent;
15.5 Do We Really Need to Hire Professionals?;
15.6 The Dream Team;
Chapter 16: Tools and Software;
16.1 A Time of Change;
16.2 Categories in Chaos;
16.3 Questions to Ask;
Part V: Information Architecture in the Organization;
Chapter 17: Making the Case for Information Architecture;
17.1 You Must Sell;
17.2 The Two Kinds of People in the World;
17.3 Running the Numbers;
17.4 Talking to the Reactionaries;
17.5 Other Case-Making Techniques;
17.6 The Information Architecture Value Checklist;
17.7 A Final Note;
Chapter 18: Business Strategy;
18.1 The Origins of Strategy;
18.2 Defining Business Strategy;
18.3 Strategic Fit;
18.4 Exposing Gaps in Business Strategy;
18.5 One Best Way;
18.6 Many Good Ways;
18.7 Understanding Our Elephant;
18.8 Competitive Advantage;
18.9 The End of the Beginning;
Chapter 19: Information Architecture for the Enterprise;
19.1 Information Architecture, Meet the Enterprise;
19.2 What''s the Goal of EIA?;
19.3 Designing an Enterprise Information Architecture;
19.4 EIA Strategy and Operations;
19.5 Doing the Work and Paying the Bills;
19.6 Timing Is Everything: A Phased Rollout;
19.7 A Framework for Moving Forward;
Part VI: Case Studies;
Chapter 20: MSWeb: An Enterprise Intranet;
20.1 Challenges for the User;
20.2 Challenges for the Information Architect;
20.3 We Like Taxonomies, Whatever They Are;
20.4 Benefits to Users;
20.5 What''s Next;
20.6 MSWeb''s Achievement;
Chapter 21: evolt.org: An Online Community;
21.1 evolt.org in a Nutshell;
21.2 Architecting an Online Community;
21.3 The Participation Economy;
21.4 How Information Architecture Fits In;
21.5 The "Un-Information Architecture"; Appendix
1: Essential Resources; Communities; Directories; Books and Journals; Formal Education; Conferences and Events; Examples, Deliverables, and Tools;Colophon;