Hjem

Section 1 Services and Decision Making Stochastic Decision Making in Information Technology Services Delivery, Aliza R. Heching and Mark S. Squillante Simulation-Based Studies on Dynamic Sourcing of Customers under Random Supply Disruptions, Sanad H. Liaquat, Pragalbh Srivastava, and Lian Qi Customer Perceptions of Quality and Service System Design, George N. Kenyon and Kabir C. Sen Data Mining and Quality in Service Industry: Review and Some Applications, Teresa Oliveira, Amilcar Oliveira, and Alejandra Perez-Bonilla Software for Solving Real Service-Management Problems, Elena Perez-Bernabeu, Horia Demian, Miguel Angel Selles, and Maria Madela Abrudan Section 2 Decision Making in Health Services Logistics and Retail Pharmacies: Providing Cost-Effective Home Delivery of Prescriptions, Yi-Chin Huang, Michael J. Fry, and Alex C. Lin Improving Pharmacy Operations Using Computer Simulation, Alberto Isla, Alex C. Lin, and W. David Kelton Patient Prioritization in Emergency Departments: Decision Making under Uncertainty, Omar M. Ashour and Gul E. Okudan Kremer Using Process Mapping and Capability Analysis to Improve Room Turnaround Time at a Regional Hospital, John F. Kros and Evelyn C. Brown Section 3 Decision Making in Logistic Services Decision Making in Logistics Outsourcing from the Standpoint of Hiring Companies, Renata Albergaria de Mello Bandeira, Luiz Carlos Brasil de Brito Mello, and Antonio Carlos Gastaud Macada Revenue Management of Transportation Infrastructure during the Service Life Using Real Options, Hongyan Chen and Ruwen Qin Evaluating Different Cost-Benefit Analysis Methods for Port Security Operations, Galina Sherman, Peer-Olaf Siebers, David Menachof, and Uwe Aickelin Vehicle Routing in Service Industry Using Decision Support Systems, Buyang Cao and Burcin Bozkaya Section 4 Decision Making in Other Service Areas Decision Support for Information Technology (IT) Service Investments under Uncertainty, Magno Jefferson de Souza Queiroz and Jacques Philippe Sauve An Inventory Criticality Classification Method for Nuclear Spare Parts: A Case Study, Natalie M. Scala, Jayant Rajgopal, and Kim LaScola Needy Service Technology, Pricing, and Process Economics in Banking Competition, David Y. Choi, Uday S. Karmarkar, and Hosun Rhim Index