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Viser: Powerful Conversations - How High Impact Leaders Communicate
Powerful Conversations
How High Impact Leaders Communicate
Phil Harkins
(2017)
Sprog: Engelsk
Detaljer om varen
- Paperback: 208 sider
- Udgiver: McGraw-Hill Education (August 2017)
- ISBN: 9781260019629
Powerful conversations breed powerful organizations
"Phil Harkins has it exactly right. To be a leader is to communicate powerfully--as he does in this thoughtful book." --Robert B. Reich, Professor of Social and Economic Policy, Brandeis University
Business communications expert Phil Harkins helps Fortune 500 companies drive growth and increase productivity with his proven strategies. Now, this updated edition of his communications classic provides the insight and expertise you need to seize the competitive edge in your own industry.
Packed with goal-oriented strategies, tools, and real-life examples from some of today's top leaders, Powerful Conversations helps you advance both personal and organizational goals with every word you speak. This game-changing guide provides the tools you need to:
* Plan, conduct, and measure powerful conversations
* Use the "Tower of Power" to coach employees
* Apply the four Cs of Trust: Clarity, Caring, Consistency, and Commitment
* Retain your best employees
* Determine your leadership competencies through the Leadership Assessment Instrument
Mastering the three stages of a Powerful Conversation--from shared feelings and beliefs, to an exchange of wants and needs, to action steps and mutual commitments--will help you better manage your interactions and enhance your leadership skills.
Personal and organizational success is driven by the right words used at the right time. Use Powerful Conversations to turbo-charge your career and make your company the envy of its industry.
Part I: The Discipline of Powerful Conversations
1: Powerful Conversations and High-Impact Leaders
2: The Structure and Impact of Powerful Conversations
3: The Types of Powerful Conversations
4: The Swamp: Getting Into and Out of Bad Conversations
5: Difficult Conversations
Part II: Powerful Conversations in Practice
6: Powerful Conversations and Trust
7: The Agenda for Change
8: Passionate Champions
9: Retaining Great People
10: The Voice of Leadership Appendix: A Powerful Conversations Toolbox Tool
1: Planning, Conducting, and Measuring Powerful Conversations Tool
2: The Tower of Power Tool
3: The Leadership Assessment Instrument (LAI) Tool
4: The Trust Tool Tool
5: The Change Tool Tool
6: The Retention Tool Index