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Viser: Proceedings of the 11th EuroFM Research Symposium
Proceedings of the 11th EuroFM Research Symposium
Per Anker Jensen og Antje Junghans
(2012)
Detaljer om varen
- Udgiver: (Maj 2012)
- Forfattere: Per Anker Jensen og Antje Junghans
- ISBN: 9788750210399
It follows on the EuroFM Research Symposium held in Vienna 2011, Madrid 2010, Amsterdam 2009, Manchester 2008, Zurich 2007, Frankfurt 2006, Frankfurt 2005, Copenhagen 2004, Rotterdam 2003, and Salford 2002.
The Research Symposium is organized in cooperation with the Norwegian University of Science and Technology in Trondheim and the Technical University of Denmark in Copenhagen.
1 Added Value 7
1.1 The Practice of Facilities Management in Nigeria 8
Hikmot Koleoso, Yewande Adewunmi and Femi Adejumo
1.2 Productivity Measurement Model A Holistic Approach For Services 20
Vanessa Lellek, Nina Kaling and Torben Bernhold
1.3 Rational Reluctance? A Conceptual Discussion about Transition
from FM 1.0 (Cost Reductions) to FM 2.0 (Value Creation) 31
Knut Boge
2 Service Management (1) 39
2.1 FM Service Barometer: Measuring and Controlling 40
Internal Service Quality
Christian Coenen, Doris Waldburger and Daniel von Felten
2.2 Shadowing a valuable approach to Facility Management research 52
Nora Johanne Klungseth
2.3 Network Management Practices of Large Service Providers
in the Residential-FM Sector 64
Arto Huuskonen and Suvi Nenonen
3 Sustainable FM 77
3.1 Towards an Anthropocentric Approach in Sustainability Research 78
Athena Moustaka, Andrew Smith and Akintola Akintoye
3.2 Facility Management Interns Support Sustainability
At U.S. National Laboratory Via Lighting Study 87
Paulette Herbert
3.3 Sustainable for All: Pragmatists, Libertarians, Housekeepers and
Campaigners are Making the Workplace Greener 99
Catherine Greene, Jeremy Myerson and Marie Puybaraud
4 Service Management (2) 109
4.1 Implementing Service Excellence in FM: Measures and Implications 110
Christian Coenen and Steven Loepfe
4.2 Cleanliness Translated into Sensory Clues of the Service Environment 120
Ruth Pijls and Brenda Groen
5 Knowledge and Risk Management 131
5.1 Risk Management from Corporate and FM Perspectives: Two case studies 132
Kadir Ünver and Per Anker Jensen
5.2 The Effects of Workplace Design on Knowledge Workers Perceived
Productivity in Dutch Universities of Applied Science 142
Hester van Sprang
5.3 Approach to Balance Maintenance Schedules for Built Assets
According to a 40 Year Maintenance Life Cycle 152
Jens-Helge Bossmann and Carolin Bahr
5.4 FM-Departments and Central Control and Monitoring Systems 165
Robert Bye and Mareike Glöss
6 Work Places and Learning Environments 177
6.1 Open Plan Office - from Narratives to Discourses
- An Analysis of an Internet discussion 178
Kaisa Airo, Heidi Rasila and Suvi Nenonen
6.2 A Servicescape for Learning: Theoretical Foundations
and Practical Implications 188
Jim McConnell and Keith Alexander
6.3 Workplaces for Social Ecosystems - User Experiences in Co-working Places 199
Inka Kojo and Suvi Nenonen
6.4 More Space - Strategies for an Intensive Use of Built Environment over Time 211
Alexandra Kovacs
7 CSR & Sustainable FM 226
7.1 Blue Collar FM Workers as a Primary Stakeholder 227
- A Case Study of CSR Practices
Akarapong Katchamart
7.2 Sustainability in Higher Education Facilities Management: 237
A Pilot Study at the Technical University of Denmark
Jacob Steen Møller, Susanne Balslev Nielsen, Stefan Jäschke and Keith Alexander
8 Research Methodology & Agenda 250
8.1 The Future of FM in the Nordic Countries and a Possible Common
Research Agenda 251
Per Anker Jensen, Per Dannemand Andersen and Birgitte Rasmussen
8.2 Interdisciplinary Approaches, Obstacles and Possibilities
Experiences from Facilities Management Research 263
Suvi Nenonen and Göran Lindahl
Keyword Index 275