Polyteknisk Boghandel

ITIL Service Design (SD)

Ogc (2007)

ITIL V3 Service Capability SOA Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Capability SOA Exam - the How to Pass on Your First Try Certification Study Guide

Ivanka Menken (2009)

ITIL service lifecycle publication Suite [print]

Great Britain: Cabinet Office (2011)

ITIL Service Transition (ST)

Ogc (2007)

ITIL V3 guide to software asset Management

Colin Rudd and Stationery Office (2009)

Implementing ITIL Change and Release Management

Larry Klosterboer (2009)

The Change Management Guide - the Missing IT Change Management Planning, Process, Theory and Tools Guide - ITIL Compliant, Second Edition

Gerard Blokdijk (2009)

ITIL V3 Foundation Complete Certification Kit - Third Edition

Study Guide Book and Online Course

Ivanka Menken (2010)

The Google Generation

Are ICT Innovations Changing Information Seeking Behaviour?

Barrie Gunter and Lan Rowlands (2009)

IT Security Management Best Practice Handbook

Building, Running and Managing a IT Security Management Governance, Risk and Compliance Process - Ready to use supporting documents bringing ITIL and GRC Theory into Practice

Gerard Blokdijk and Ivanka Menken (2008)

ITIL Continual Service Improvement (CSI)

Ogc (2007)

Itil Lifecycle Publication Suite 5volset

Ogc (2007)

ITIL V3 Foundation Handbook

Office of Government Commerce and Simon Adams (2009)

ITIL Service Strategy SS

Ogc (2007)

ITIL Service Operation (SO)

Ogc (2007)