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Viser: Incident Management for Operations
Incident Management for Operations Vital Source e-bog
Rob Schnepp, Ron Vidal og Chris Hawley
(2017)
Incident Management for Operations
Rob Schnepp, Ron Vidal og Chris Hawley
(2017)
Sprog: Engelsk
om ca. 10 hverdage
Detaljer om varen
- 1. Udgave
- Vital Source searchable e-book (Reflowable pages)
- Udgiver: O'Reilly Media, Inc (Juni 2017)
- Forfattere: Rob Schnepp, Ron Vidal og Chris Hawley
- ISBN: 9781491917794
Bookshelf online: 5 år fra købsdato.
Bookshelf appen: ubegrænset dage fra købsdato.
Udgiveren oplyser at følgende begrænsninger er gældende for dette produkt:
Print: -1 sider kan printes ad gangen
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Detaljer om varen
- Paperback: 174 sider
- Udgiver: O'Reilly Media, Incorporated (Juli 2017)
- Forfattere: Rob Schnepp, Ron Vidal og Chris Hawley
- ISBN: 9781491917626
Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation.
You'll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. This book provides use cases of some of the largest (and smallest) IT operations teams in the world. There is a better way to respond. You just found it.
- Assess your IT incident response with the PROCESS programmatic evaluation tool
- Get an overview of the IMS all-hazard, all-risk framework
- Understand the responsibilities of the Incident Commander
- Form a unified command structure for events that affect multiple business units
- Systematically evaluate what broke and how the incident team responded