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Viser: Value Stream Management for the Lean Office - Eight Steps to Planning, Mapping, and Sustaining Lean Improvements in Administrative Areas
Value Stream Management for the Lean Office
Eight Steps to Planning, Mapping, and Sustaining Lean Improvements in Administrative Areas
Don Tapping og Tom Shuker
(2003)
Sprog: Engelsk
om ca. 10 hverdage
Detaljer om varen
- Paperback: 176 sider
- Udgiver: Taylor & Francis Group (Februar 2003)
- Forfattere: Don Tapping og Tom Shuker
- ISBN: 9781563272462
Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book is a CD containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.
BONUS CD! Along with this book you receive a CD containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!
Step 1: Commit to Lean
Step 2: Choose the Value Stream
Step 3: Learn About Lean
Step 4: Map the Current State
Step 5: Identify Lean Metrics
Step 6 - Phase
I: Map the Future State - Customer Demand
Step 6 - Phase
II: Map the Future State - Continuous Flow
Step 6- Phase
III: Map the Future State - Leveling
Step 7: Create Kaizen Plans
Step 8: Implement Kaizen Plans
Glossary References
Index
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