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Viser: Mastering Hospitality Management - - modern competencies and approaches to successful hospitality management
Mastering Hospitality Management
- modern competencies and approaches to successful hospitality management
Søren Brøns-Poulsen og Kim Michael Mylin
(2016)
Sprog: Engelsk
Detaljer om varen
- 1. Udgave
- 368 sider
- Udgiver: Polyteknisk Forlag (August 2016)
- Forfattere: Søren Brøns-Poulsen og Kim Michael Mylin
- ISBN: 9788793007123
Discover the foundation of Hospitality Operations to understand its organisation, structure and development throughout history.
Develop your Front Office Operations compentencies and skillset.
Identify and comprehend key Food and Beverage Management responsibilities.
Learn the secrets of successful Meeting and Events management.
Best practice in Houskeeping management from the industry.
Identiry the significance of Engineering and Maintenance.
Grasp the importance of Controlling Security Processes in today's hospitality environment.
Basic Hospitality finance for non-finance experts.
Support a key part of successfull hospitality management by effectively Managing Sales and Marketing.
Learn how to mamage Human Resources.
Chapter 1 – Hotel History and Types
Chapter 2 – Hospitality Operations and Organisation
Section Two – Front Office Operations
Chapter 3 – Introduction to Front Office Operations
Chapter 4 – Reservation and Registration
Chapter 5 – Account Settling and Departure
Section Three – The Food and Beverage Division
Chapter 6 – Introduction to the Food and Beverage Division
Chapter 7 – Food and Beverage Management
Chapter 8 – Meetings and Events
Section Four – Housekeeping, Engineering and Security Operations
Chapter 9 – Housekeeping Management and Operations
Chapter 10 – Engineering and Maintenance
Chapter 11 – Controlling Security Processes
Section Five – Financial Control and Sales
Chapter 12 – Hospitality Finance
Chapter 13 – Managing Sales and Marketing
Section Six – Human Resource Management and CSR
Chapter 14 – Human Resource Management
Chapter 15 – Corporate Social Responsibility