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Mastering Hospitality Management - - modern competencies and approaches to successful hospitality management, 1. udgave

Mastering Hospitality Management

- modern competencies and approaches to successful hospitality management
Søren Brøns-Poulsen og Kim Michael Mylin
(2016)
Sprog: Engelsk
Polyteknisk Forlag
535,00 kr.
Flere end 10 stk på lager
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Detaljer om varen

  • 1. Udgave
  • 368 sider
  • Udgiver: Polyteknisk Forlag (August 2016)
  • Forfattere: Søren Brøns-Poulsen og Kim Michael Mylin
  • ISBN: 9788793007123
Mastering Hospitality Management - Modern Compentencies and approaches to successfull hospitality management is a breath of fresh air to the plethora of theoretical management literature currently available. With valuable insights into the complex daisy operatios of the various departments, combined with real life examples and applicable management theories, this book provides a contemporary and dynamic approach. Whether you are a student studying hospitality management or a hospitality professional broadening his horizon, the book is captivating and likeably provocative questioning old theories and revising them according to present application in a simple and practical way.

Discover the foundation of Hospitality Operations to understand its organisation, structure and development throughout history.

Develop your Front Office Operations compentencies and skillset.

Identify and comprehend key Food and Beverage Management responsibilities.

Learn the secrets of successful Meeting and Events management.

Best practice in Houskeeping management from the industry.

Identiry the significance of Engineering and Maintenance.

Grasp the importance of Controlling Security Processes in today's hospitality environment.

Basic Hospitality finance for non-finance experts.

Support a key part of successfull hospitality management by effectively Managing Sales and Marketing.

Learn how to mamage Human Resources.
Section One – Introduction to Hotel Management
Chapter 1 – Hotel History and Types
Chapter 2 – Hospitality Operations and Organisation

Section Two – Front Office Operations
Chapter 3 – Introduction to Front Office Operations
Chapter 4 – Reservation and Registration
Chapter 5 – Account Settling and Departure

Section Three – The Food and Beverage Division
Chapter 6 – Introduction to the Food and Beverage Division
Chapter 7 – Food and Beverage Management
Chapter 8 – Meetings and Events

Section Four – Housekeeping, Engineering and Security Operations
Chapter 9 – Housekeeping Management and Operations
Chapter 10 – Engineering and Maintenance
Chapter 11 – Controlling Security Processes

Section Five – Financial Control and Sales
Chapter 12 – Hospitality Finance
Chapter 13 – Managing Sales and Marketing

Section Six – Human Resource Management and CSR
Chapter 14 – Human Resource Management
Chapter 15 – Corporate Social Responsibility
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