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;Praise for Designing Connected Products;Foreword;Preface; From "Internet of Things" to "Connected Products"; The Design Challenge; Why Did I Write This Book?; Why Is It About Consumers?; Who Is It For?; About the Authors; How This Book Is Organized; Acknowledgments;
Chapter 1: What's Different About User Experience Design for the Internet of Things?;
1.1 How Is UX for IoT Different?;
1.2 A Design Model for IoT;
1.3 Summary;
Chapter 2: Things: The Technology of Connected Devices;
2.1 Types of Connected Device;
2.2 Multipurpose Computers;
2.3 Bridging Physical and Digital: Sensors and Actuators;
2.4 The Challenge of Powering Devices;
2.5 Conserving Battery Life;
2.6 Summary;
Chapter 3: Networks: The Technology of Connectivity;
3.1 Why is Networking Relevant to IoT UX?;
3.2 Networking Issues That Cause UX Challenges for IoT;
3.3 The Architecture of the Internet of Things;
3.4 Types of Network;
3.5 Network Communication Patterns;
3.6 Internet Service;
3.7 Summary;
3.8 Case Study
1: Proteus Digital Health: The Connected Pill;
Chapter 4: Product/Service Definition and Strategy;
4.1 Making Good Products;
4.2 From Innovation to Mass Market;
4.3 Tools Versus Products;
4.4 What Makes a Good Product?;
4.5 Services in IoT;
4.6 Business Models;
4.7 Summary;
Chapter 5: Understanding People and Context;
5.1 The Role of Research in Connected Product Design;
5.2 Initial Questions and Concepts;
5.3 Techniques: From Asking to Watching to Making;
5.4 Summary;
Chapter 6: Translating Research into Product Definitions;
6.1 Generating the Elevator Pitch;
6.2 Why Does Your Product Matter?;
6.3 What Is Your Product?;
6.4 What Does the Product Do?;
6.5 Recurring Questions for Product Strategy;
6.6 Summary;
6.7 Case Study
2: Little Kelham: Connected Home;
Chapter 7: Embedded Device Design;
7.1 An Introduction to Thinking About Physical Objects in IoT;
7.2 Making Stuff: Differences to UX;
7.3 Essentials of the Design Process;
7.4 Three Faces of a Physical Product;
7.5 Summary;
Chapter 8: Interface and Interaction Design;
8.1 Types of Interaction;
8.2 IoT-Specific Challenges and Opportunities;
8.3 Universal Design and Accessibility;
8.4 Summary;
8.5 Case Study
3: Ford SYNC
3: Connected Car;
Chapter 9: Cross-Device Interactions and Interusability;
9.1 Cross-Platform UX and Usability;
9.2 What Is Interusability?;
9.3 Conceptual Models and Composition;
9.4 Consistency;
9.5 Continuity;
9.6 Summary;
Chapter 10: Interoperability;
10.1 The CompuServe of Things;
10.2 What Is Interoperability and Why Is It a Problem?;
10.3 How Can Devices Interoperate?;
10.4 How Can We Improve Interoperability?;
10.5 The UX of Interoperability;
10.6 Summary;
10.7 Case Study
4: LOOP: Connected Pelvic Floor Exerciser;
Chapter 11: Responsible IoT Design;
11.1 Security;
11.2 Privacy;
11.3 Social Engineering;
11.4 Environment;
11.5 Summary;
Chapter 12: Supporting Key Interactions;
12.1 Setup;
12.2 In-Life Housekeeping;
12.3 Discovery;
12.4 Control Experiences;
12.5 Platforms;
12.6 The Technology of Getting Things Connected;
12.7 Summary;
12.8 Case Study
5: BRCK: Rugged Portable WiFi Hotspot;
Chapter 13: Designing with Data;
13.1 Introduction;
13.2 Data in IoT;
13.3 Types of Data-Driven Product;
13.4 What This Means for Design;
13.5 Summary;
Chapter 14: Iterative Design: Prototyping and Learning;
14.1 The Necessity of Working Iteratively;
14.2 Using Prototypes to Answer Questions;
14.3 How Do You Decide What to Prototype?;
14.4 Evaluation: Success Demands Failure;
14.5 Summary;
Chapter 15: Designing Complex, Interconnected Products and Services;
15.1 It's Complicated...;
15.2 Scaling the UX;
15.3 Control;
15.4 Approaches to Managing Complexity;
15.5 Summary;Companies, Products, and Links;About the Authors;