Hjem

Introduction to Process Improvement What Is a Process? What Are the Characteristics of a Process? What Are the Different Types of Processes? What Is Process Improvement? What Are the Benefits of Process Improvement? What Are the Core Values of Process Improvement? What Triggers Process Improvement? What Is Waste? What Is Standardization? What Is Process Maturity? What Are the Phases of Process Improvement? Where Do I Start? Closing Remarks Process Mapping What Is Process Mapping? What Are the Benefits of Process Mapping? What Is the Difference between Process Mapping and Process Modeling? What Are the Different Types of Process Maps? What Do Process Maps Consist of? What Are the Stages of Process Mapping? Closing Remarks Managing Process Improvements What Is a Process Improvement Framework? How Do Process Improvement and Strategy Align? What Are the Phases of Process Improvement? Closing Remarks Process Architecture What Is Process Architecture? What Are the Benefits of Process Architecture? What Is the Difference between Process Architectures and Other Architectures? What Is Process-Oriented Architecture? What Is Process Modeling? How Are Process Models Managed? Where Do I Start? Closing Remarks Tools for Improving Processes What Is Problem Solving? Basic Tools for Process Improvement Advanced Tools for Process Improvement Closing Remarks Process Improvement Culture What Is Culture? What Is a Process Improvement Culture? What Are the Phases of Culture Change? What Are the Components of a Great Culture? How to Change the Behaviors of Others How Does Leadership Play a Role in Process Improvement? What Role Does HR Play in Process Improvement? Closing Remarks Conclusion Each Case Is Different Critical Success Factors Just Start Doing It To Learn More
Glossary